Does your business or brand want to optimise it's customer experience? YourCXC can help.
Gareth Cummings, Your Customer Experience Consultant, is here to bring the human back into Customer Experience. Specialising in working with start-ups and small to medium-sized businesses, Gareth is passionate about shifting the focus from short-term customer acquisition to unlocking the full lifetime value of your customers.
By crafting personalised, human-centred strategies, YourCXC helps you build lasting relationships, drive loyalty, and create experiences that keep your customers coming back. Let’s transform the way you connect with your customers and set your business up for sustainable growth.
YourCXC is here to listen, observe, act.
YourCXC delivers:
-
An objective professional opinion on customer experience processes and systems
-
Identify and resolve internal blind-spots
-
Provide guidance on solving customer experience problems and implementing effective solutions
YourCXC will mentor you to meet your customer experience goals..
YOURCXC TIPS
WHAT IS CUSTOMER EXPERIENCE?
Customer experience (CX) is the impression your customer has of your brand as a whole through all aspects of the customer journey.
This impacts factors related to your bottom line, including revenue.
The two primary touch points that create the customer experience are people and products
WHY IS CX IMPORTANT?
Customer experience (CX) is critical to the sustained growth of any business.
It promotes loyalty, helps your brand retain customers, and encourages brand advocacy.
It is essential to provide a remarkable experience and make your customers want to continue doing business with you.
YOURCXC BLOG
A CX STRATEGY FOR GROWTH
A customer experience strategy helps scale revenue growth and achieve profitability.
In 2022, 2,000 international business professionals were surveyed and asked what the top business priority was for the next five years:
-
45.9% - Customer Experience
-
33.6% - Product
-
20.5% - Pricing
Tenkin Group published a study and found that companies that earn
$1 billion annually can expect to earn, on average, an additional $700 million within three years of investing in customer experience.
That is a 70% increase in revenue within 36 months!
Companies that successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn, and increased revenues.
Now is the perfect time for your brand to implement an effective customer experience strategy..... and CXC can help.
See if our expertise meets your specific needs
45 min
